Cold wallet is committed to protecting the privacy of our customers and we take our data protection responsibilities with the utmost seriousness.
This Privacy Statement describes how Cold wallet collects and processes your personal information through the Cold wallet websites and applications referenced in this Privacy Statement. Cold wallet refers to the ecosystem consisting of the Cold wallet website, mobile applications, clients, applets and other applications developed to provide Binance services, and includes independently operated platforms, websites and clients within the ecosystem. "Cold wallet operator" refers to the parties that operate Cold wallet, including but not limited to legal persons, unincorporated organizations, and teams that provide Cold wallet services and are responsible for the services. "Cold wallet" as used in this privacy statement includes Cold wallet operators.
This privacy statement applies to all personal information processing activities we carry out across platforms, websites and Cold wallet and Cold wallet operator divisions.
Cold wallet's relationship with you
The Cold wallet operating entity with which you contract determines how and for what purposes personal information is processed in connection with the services provided to you (commonly referred to as the "data controller"). Cold wallet (Services) Holdings Pty Ltd is the joint controller with primary responsibility for your personal information, including providing it to you and responding to any requests you may make under data protection law. You may be asked to provide personal information when contacted by any Cold wallet company you work with. Cold wallet companies may share your personal information with each other, and if they do so, they will use it consistently in accordance with this Privacy Statement.
What personal information does Cold wallet collect and process?
Personal information is data that identifies or relates to an identifiable individual. This includes information you provide to us, information collected automatically about you and information we obtain from third parties.
Information you provide to us. To open an account and access our services, we ask you to provide us with some information about yourself. This information is either required by law (for example, to verify your identity and comply with "know your customer" obligations) or necessary to provide the requested service (for example, you need to provide your email address to open your account), or in connection with certain specific purposes, as described in more detail below. In some cases, if we add services and features, you may be asked to provide us with additional information.
Failure to provide the required data means that Cold wallet will not be able to provide you with our services.
Why does Cold wallet process my personal information? What legal bases do we rely on to collect and process your personal information?
Our main purpose of collecting personal information is to provide our services safely, efficiently and smoothly. We generally use your personal information to deliver, provide, operate our services, content and advertising and for loss prevention and anti-fraud purposes
To manage our contractual relationship with you. Create and maintain your account.
This includes when we use your personal information to accept and process orders and process payments.
The types of information processed are personally identifiable information, organizational information, contact information, and financial information. The consequence of not processing your personal information for such purposes is the inability to open an account with us or the termination of an account you have already opened.
Maintain legal and regulatory compliance
Most of our core services, such as exchange services, are subject to strict and specific laws and regulations that require us to collect, use and store certain personal information and process personally identifiable information and in some cases process sensitive personal data [(including biometrics) (see Section I for details) For example, to comply with Know Your Customer (“KYC”) obligations under applicable laws and regulations, in particular to comply with anti-money laundering laws and regulations.
The types of information processed include personally identifiable information, institutional information, sensitive and biometric personal information, government identifiers, contact information, financial information. If you do not provide the personal information required by law, you may not be able to open an account, or we may have to close an account you have opened.
Communicate with you regarding services and transaction-related matters.
We use your personal information to communicate with you regarding the administration of the Safe Shield Service or account-related information. We will communicate with you to keep you up-to-date on our services, for example, to notify you of relevant security issues, updates or to provide other transaction-related information. Without such communication, you may not be aware of important developments related to your account that may affect how you use our Services. You may not opt out of receiving critical service communications, such as emails or mobile notifications for legal or security purposes.
To provide services to customers:
When you contact us, we process your personal information in order to provide support with queries, disputes, complaints, problem resolution, etc.
The types of information processed include personally identifiable information, institutional information, transactional information, correspondence, contact information, financial information, browsing information, usage data.
We will not be able to respond to your request without processing your personal information for this purpose.
To promote the security and integrity of our Platform.
We process your personal information to enhance security, monitor and verify identity or service access, combat malware or security risks, and comply with applicable security laws and regulations.
We process your personal information to verify accounts and related activities, find and resolve violations of our terms and conditions, investigate suspicious activity, detect, prevent and combat illegal activity, detect fraud, and maintain the integrity of our services.
The types of information processed include personally identifiable information, organizational information, transaction information, contact information, financial information, browsing information, and usage data.
Without processing your personal information, we may not be able to ensure the security of our services.
We use your personal information to provide functionality, analyze performance, fix bugs, and improve the availability and effectiveness of the Security Shield service.
Can children use the SafeShield service?
Cold wallet does not permit anyone under the age of 18 to use the Cold wallet Services and does not knowingly collect personal information from children under the age of 18.
What about cookies and other identifiers?
We use cookies and similar tools to enhance your user experience, deliver our services, enhance our marketing efforts and understand how customers use our services so we can improve them. Subject to applicable laws in your region, the cookie banner on your browser will tell you how to accept or reject cookies. A copy of our cookie policy is available here.
How and why do we share your personal information?
We may share your personal information with third parties, including other Cold wallet entities, if we believe that sharing your personal information is consistent with any contractual relationship with you or us, applicable law, regulation or legal process or requirement. When sharing your personal information with other Cold wallet entities, we will use our best efforts to ensure that those entities abide by this Privacy Statement, or follow at least the same safeguards as those described in this Privacy Statement. For example, it depends on where you live and which entity is responsible for running KYC checks.
Is my information safe?
We design our systems with your security and privacy in mind. We take appropriate security measures to protect your information from accidental loss, unauthorized use or access, alteration or disclosure. We are committed to using encryption protocols and software to protect the security of your personal information during transmission and storage. We maintain physical, electronic and procedural safeguards regarding the collection, storage and disclosure of your personal information. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties with a business need to know.
Our security procedures mean that we may ask you to verify your identity to protect your account from unauthorized access. We recommend that you use a unique password for your Cold wallet account that you do not use for other online accounts, and log out when you are done using the shared computer.
What rights do I have?
Under applicable law, you have a number of rights related to the privacy and protection of your personal information, as described below. You have the right to request access, correction and deletion of your personal information and to request data portability. You can also object to our processing of your personal information or ask us to restrict the processing of your personal information in certain circumstances. In addition, when you have consented to us processing your personal information for a specific purpose, you may withdraw your consent at any time. If you wish to exercise any rights, please contact us using the web form provided here. These rights may be limited in certain circumstances - for example, where we can demonstrate that we have a legal requirement to process your personal information.
Notices and Amendments
If you have any concerns about your privacy at Security Shield, please contact us and we will do our best to resolve it. You also have the right to contact your local data protection authority.
Our business changes regularly and our privacy statement may change. You should check our website frequently to see recent changes. Unless otherwise stated, our current Privacy Statement applies to all information we have about you and your account.